TERMS AND CONDITIONS

Season periods

Snow start:	Friday	Dec 2, 2011	to	Friday	Dec 16, 2011
Off Season:	Saturday	Dec 17, 2011	to	Friday	Dec 23, 2011
Peak Season:	Saturday	Dec 24, 2011	to	Friday	Jan 6, 2012
Off Season:	Saturday	Jan 7, 2012	to	Friday	Jan 27, 2012
Peak Season:	Saturday	Jan 28, 2012	to	Monday	Apr 9, 2012
Off Season:	Tuesday	Apr 10, 2012	to	Sunday	Apr 15, 2012

 

Children

Children born in or after 2006 ride for free in accordance with the conditions of carriage. Children born between 1997 and 2005 inclusive ride at the child rate. ID required!

Senior citizens

Ladies and gentlemen born before 1947 ride at the discounted senior citizen’s rate. Personal ID required!

Physically disabled

Physically disabled people with an incapacity of over 60% are also entitled to the senior citizen’s rate. Official disability ID is required.

Advance ticket sales

These begin at 3 pm on the previous day at the main ticket offices in the valley terminal. Tickets can be used as of 3 pm.

Overlapping periods

In the event of overlapping season periods our ticket sales computer automatically calculates a pro rata price.

Extensions

Ski passes with a validity of 6 days and over can be extended once for one day, 3 days or 6 days at a special rate. Extensions not permitted in the case of the Ski-6 regional ski pass.

Refunds

Refunds are available in the case of skiing accidents which have been confirmed with a
local doctor’s note. The ski pass must be immediately surrendered to the main ticket office. Days of use are the days which have elapsed between the date of issue and date of surrender of the ski pass at the ticket office. If the ski pass is surrendered by 9.30 am, this day will not be counted. What counts is the date the ski pass is surrendered, not the date of the accident. A medical note from a local doctor or a hospital is absolutely necessary and can be submitted at a later time. Poor weather, the threat of avalanches, unforeseen premature departure, sickness, service interruptions or the closing of downhill ski runs and individual lifts, etc., do not constitute valid reasons for compensation or extensions. Please check the current service and weather conditions before you buy your ski pass.

Loss of tickets and ski passes

Lost tickets (single tickets, non-skier tickets, cross-country skiing tickets) and ski passes valid up to 2 days will not be replaced. In the event that a KeyCard or Swatch has been lost, information stored on the data carrier which is valid for 3 days and over can be blocked upon presentation of the blocking number receipt (you received this when you purchased your ski pass) at the card readers. A replacement pass will be issued for the remaining period subject to payment of a € 5 blocking fee. The value of the lost KeyCard or Swatch will not be replaced.

General provisions

The “Serfaus-Fiss-Ladis” ski pass entitles the bearer to use all of the lifts in service within the period of validity in accordance with the price terms and conditions of carriage. Ski passes are not transferable. A ski pass may not be traded in at a later date in exchange for another, nor may the period of validity be postponed to a later date.

Inspections and fraudulent use

Admission checks are carried out in the valley terminals of certain cableway operators using automatic scanners. You are kindly requested to follow the instructions of the staff and use the ticket inspection machines properly. On-the-spot inspections take place in the skiing area. For this reason you should always carry your ski pass or ID on your person. Any incident of fraudulent use or bypassing of the scanners shall result in the immediate confiscation of the ski pass. We reserve the right to report the offence to the police. Anyone caught in the inspection zones without a valid ticket or pass shall be required to pay a fine (set at twice the all-day ticket rate) to the inspector. A receipt showing that the fine has been paid can be used as a ticket on the same day. Please note that under the Austrian railways liability act, only customers with a valid ticket are covered for insurance purposes.
Do not buy any tickets or passes from unauthorised vendors – such tickets or passes may be blocked! Furthermore, you are committing an offence by doing so!

“Ski-6” regional ski pass

Serfaus, Fiss-Ladis, Nauders, the Venet region, Fendels, Kaunertal Glacier: prices and information about the “Ski-6” regional ski pass are available from the ticket offices of the Serfaus-Fiss-Ladis cableways!

KeyCard

When you buy your ski pass we only issue KeyCards (with a returnable deposit of € 5). Your deposit will be returned to you when you surrender your undamaged KeyCard once your ski pass is no longer valid.

Guest Card

For holders of a valid Guest Card from Serfaus, Fiss or Ladis we grant a discount of up to 12 % off the standard price. Available from your accommodation provider, the Guest Card must be presented when you buy your ski pass or you will have to pay the standard price. Later refunds are not permitted!

Operating times

The cableways and lifts in Serfaus-Fiss-Ladis run daily from 9 am to 4 pm.

Exceptions: Serfaus:

Dorfbahn: 8 am - 6 pm
Komperdellbahn: descents until 4.30 pm
Sunliner: until 4.30 pm
Königsleithebahn: until 4.15 pm
Pezidbahn, Arrezjochbahn: until 3.45 pm
Minders lift: until 3.30 pm

Adventure Night:

Dorfbahn: until 12 midnight
Komperdellbahn: 6 pm - 11 pm (descents until 11.30 pm)
Lazidbahn: 6.30 pm - 8.45 pm

Exceptions: Fiss-Ladis:

Schönjochbahn, Sonnenbahn and Möseralmbahn: descents until 4.30 pm
Rastbahn (connecting Serfaus to Fiss): until 4.30 pm
Puinzbahn (connecting Fiss to Serfaus): until 4.30 pm
Almbahn only until 3.30 pm
Möseralmbahn (Nightflow / nighttime skiing) 6 pm - 11 pm
Möseralmbahn (tobogganing evening) 6 pm - 10 pm

Skis and boots storage facility in Serfaus

The Komperdellbahn valley terminal has modern ski storage facilities with expert service, ski boot drying and disinfection facilities for customers.

Skis and boots storage facility in Fiss-Ladis

The valley terminals in Fiss and Ladis feature spacious, convenient, heated and aired skis and boots storage facilities. Your accommodation providers will also provide you with free cupboards for your skis and boots. The same facilities are available at some of the sports shops at the valley stations in Fiss. Use these convenient facilities and enjoy a short stroll through the village on the way to the cableways.

Hire outlets in the skiing area and repairs of sports equipment

You can hire skis, snowboards, big-foot, snowblades and the latest in sports equipment right at the valley terminals in Serfaus, Fiss, Ladis and the “Take Off Snow & Fun Center” at the Komperdellbahn midway station.

Opening times of the cableway ticket offices

Serfaus-Komperdell: daily from 8 am to 5 pm
Dorfbahn station/car park: Sat to Mon from 8 am to 12 noon
Fiss valley terminal ticket office: daily from 8 am to 4.30 pm (Sat until 8 pm)
Ladis valley terminal ticket office: daily from 8.30 am to 4.30 pm
Fiss-Waldbahn ticket office: daily from 8.30 am to 4.30 pm
Ried ticket office: see notice board

Lost something?

Inquire at the lost property offices at the cableway ticket offices in Serfaus, Fiss and Ladis or try the cableway information office.

One of your children gone missing?

Just ask at the mountain rescue service, the cableways and lift stations and at the cableway ticket offices – of course we’ll try to help you as much as we can.

Conditions of carriage for children:

Children who are 1.10 m to 1.25 m in height may only use the chairlifts and tow lifts when accompanied by an adult (in the case of the chairlifts they must sit on the adult’s lap or on the adjacent seat). Children below the age of 3 or who are under 1.10 m in height may only use the circulating cable cars and chairlifts when accompanied by an adult (in the case of the chairlifts they must sit on the adult’s lap or on the adjacent seat). Children below the age of 3 or who are under 1.10 m in height are not allowed to ride the tow lifts. Please observe the relevant conditions of carriage posted on the notice boards at the cableway and lift stations.

Please note: the ski slopes are closed each day from 5 pm to 9 am!

In general, you are not permitted to ski or stay on the slopes during these times. Exceptions are the Möseralm downhill run in Fiss (nighttime skiing and tobogganing evening, the midway downhill run in Serfaus (on “Adventure Night”) and the slopes for “First Track” participants (in Serfaus and in Fiss) every Wednesday morning).

Revolving lights on the panorama boards will be switched on in the event that there is a risk of avalanches occurring outside the labelled pistes (i.e. off-piste). You must observe any barriers, stop signs or notices that have been set up or announced!

Risk of injury:

Due to piste maintenance machines, winches, loose cables on the ground and hoses on the snow-making vehicles.

Warning!

Do not open the harnesses on the chairlifts too early before arriving at the mountain
terminal!

Live panoramic images:

From 7 am to 9 am daily on 3-Sat and throughout the day on local TV in Serfaus, Fiss and Ladis with cableway updates such as the weather report, 3-day forecast, temperatures, wind and details of open slopes and lifts.