CURRENT INFORMATION about The Summer Season 2020
UPDATE: Season start already on 27 June 2020
Due to the positive developments in the past weeks, e.g. border openings to Germany and Switzerland, we have decided to open our gates to holiday bliss already on 27 June.
This means you can experience one week more summer holiday joy! We are also happy to inform you that the Komperdellbahn and Almbahn cable cars as well as the Serfaus Underground will be in operation – full gondola speed ahead!
This page will be continually updated and extended.
Dated: 4 June 2020
Serfaus-Fiss-Ladis is already jumping up and down with excitement for the summer season 2020.
We will be opening our gates to holiday bliss on 27 June – with hospitability and top quality as usual! We are hugely looking forward to the day when our mountains once again come alive with the laughter of happy children, parents and grandparents.
Are you already feeling that holiday buzz and hear the humming, buzzing and tweeting wildlife and the rushing of mountain streams and would love to roam freely and barefooted through Alpine meadows? But you are still a little unsure about your holiday? We are here for you and have gathered all current information about measures and guidelines regarding COVID-19 for you. After all, you are part of our SFL family, aren’t you?
Frequently Asked Questions
This summer 2020, Serfaus-Fiss-Ladis will be opening its doors on 27 June. Most of the accommodations, restaurants, cable cars and attractions on the mountain are waiting for you – in compliance with precaution and safety measures. From this day, all inclusive features are free with the Super. Summer. Card.
You can find the already known opening times of our lifts, mountain restaurants and attractions HERE.
From 4 June, the borders to all Austrian neighboring countries (except for Italy) will be open again without restrictions.
At present, the following protective measures and rules of conduct apply in Serfaus-Fiss-Ladis as well as in the whole of Austria:
- Wash hands correctly and regularly – disinfect hands regularly
- Cover mouth and nose with your bent elbow or a tissue to cough and sneeze
- Wearing a nose/mouth mask is compulsory indoor (shops, public transport, …)
- Keep an one-metre distance to other people
- No handshaking when greetings.
We try to make your stay as safe and pleasant as possible. To do so, our premises are cleaned and disinfected more frequently. In addition, our employees and signs ensure that everything runs smoothly on the mountain (adventure parks, bike park, etc.) as well. However, we also need your help to guarantee that all regulations and measures are observed at all times.
Wearing a mouth-and-nose mask is currently mandatory in the following areas:
- Serfaus Underground
- Ticket offices
- At queuing and waiting areas indoor (e.g. Serfaus Underground, Komperdellbahn)
- In the gondolas (except people from the same household)
- Inside of the mountain restaurants (approaching the table, at the table the mouth-and-nose mask can be removed)
General safety measures:
- Keep distance at the waiting areas (at least 1 metre)
- Wear a mouth-and-nose mask where it is compulsory to wear one
- Use disinfectant - sufficient dispensers are set up
- Observe general hygiene rules
At our attractions (e.g. Schneisenfeger Family Coaster, Fisser Flitzer, etc.), preventice measures such as regular disinfection are taken.
Your health comes first - also for our accommodation provider. To provide maximum safety, numerous measures were implemented.
The official regulations include:
- Keep a minimum distance of 1 m to other people
- Wear a mouth-and-nose mask at the entrance and reception area (exception: children up to 6 years)
- Pay contactless if possible
- Follow the instructions of the employees
- Avoid shaking hands and hugging
- Follow the general rules of hygiene
- Restaurants: the regulations for the gastronomy sector apply
- Spa areas: existing recommendations for spa facilities serve as a basis
- Should you experience any symptoms during your stay, contact your host
All summer cable cars will be open from 27 June. You can find an overview including operating times here.
All attractions (except from PlayIN) will be open from 27 June. Detailed information on the operating times is available HERE
In compliance with safety regulations, the kids’ clubs will open their gates on 29 June. From Monday to Friday, the kids’ clubs welcomes kids from 9.30am to 4pm. There will be smaller care groups with no more than 15 kids. Advance reservation necessary. We will start with 2 groups: Minis & Kids (3-8 years) and Junior & Chillers (9-15 years). Before starting into a great day full of adventures, all kids must wash their hands. In addition, it is compulsory to wear a mouth-and-nose mask while playing indoor (from the age of 6). We will try to offer all activities outside in the mountains of Serfaus-Fiss-Ladis (depending on weather conditions).
The Högsee lake will be open from 27 June and you can jump into the cool water. However, the health of our guests always comes first. Please keep the safety distance to other guests while swimming or relaxing on the lake’s bank (10 m² on the lying surface, 6 m² in the water).
In general there are no restrictions on the hiking and bike trails. If you encounter other hikers or bikers, please keep a safe distance of at least 2 meters. So you protect yourself and others. The Verband alpiner Vereine für Österreich (VAVÖ, austrian alpine association) has developed recommendations for the practice of alpine sports in COVID-19 times:
1. Reduce risk-taking
Stay below the personal performance limit during alpine activities. Consider the corona-related risks and difficulties in rescue operations, as well as the additional burden on the hospitals. More than ever, the rule is: only healthy in the mountains!
2. Keep a distance of at least 2 m
2 meters is a little more than 2 arm lengths of an adult. Wear a face mask to protect mouth and nose if the minimum distance of 2 metres must be exceeded. Certain mountain sports activities (e.g. mountain biking) may also require larger distances.
3. Mountain sports only in small groups
The actual number of people depends on the respective mountain sport. There is an upper limit of 10 people. Keep in mind that as group size increases, it will be more difficult to keep your distance! Avoid high-traffic tours and places.
4. Avoid habitual mountain rituals
For example, shaking hands, hugs, summit kiss, offering drinking bottles to others, etc.
5. Take mouth-nose protection and disinfectants with you
In addition to the general emergency equipment, mouth-and-nose protection and disinfectants should be kept in the backpack.
6. In an emergency, as usual ...
... act as a first aider according to the generally applicable first aid guidelines and additionally use mouth-and-nose mask.
To curb the spread of the coronavirus, events will not take place until 31 August 2020. We ask for your understanding that the final decision depends on factors that we cannot influence. You can find an overview of which events are taking place in our event schedule.
Due to the construction of a tunnel, the Landecker Straße L 76 between Landeck and Fließ is closed from 11 May to the end of November 2020. As a bypass, the Landecker Tunnel can be used without a vignette. But only if the Zams motorway entrance is taken. More information can be found HERE.
Questions about Serfaus-Fiss-Ladis cancellation guarantee
By booking directly with the hotel, we kindly ask you to directly contact your accommodation provider regarding their cancellation policy. The Serfaus-Fiss-Ladis cancellation guarantee only applies to bookings made through the Tourist Board. All bookings for summer season 2020 made through the official Serfaus-Fiss-Ladis website (www.serfaus-fiss-ladis.at) and arranged through the Serfaus-Fiss-Ladis Tourist Board (firstname.lastname@example.org) can be cancelled or rebooked free of charge until 1 week before arrival. This applies to all bookings that were completed from May 15 2020 at 12 noon. However, many accommodations also offer preferential cancellation conditions for direct bookings.
For bookings made before May 15, the cancellation policy of the accommodation booked on the day of booking applies. Therefore, please contact your landlord directly. Many accommodations currently offer preferential cancellation conditions.
Bookings completed from 15 May 12noon and made through the official Serfaus-Fiss-Ladis website (www.serfaus-fiss-ladis.at) or arranged through the Serfaus-Fiss-Ladis Touris Board (email@example.com ) can be canceled or rebooked free of charge up to one week before arrival without stating a reason.
If you cannot go on holiday due to closed borders/ regional closures, you can cancel your holiday at no extra charge. However, we recommend to directly contact your host regarding any deposit already paid. We would like to make you aware that the host is allowed to retain an administration fee.
If you have any questions about bookings, please contact your landlord directly.