Our reception is the central hub – it's where our guests' holiday experience begins and ends. For the upcoming summer and winter seasons, we're looking for a dedicated individual with excellent hospitality skills who will delight our guests with warmth, professionalism, and organizational talent. You can expect a varied workplace, a friendly team, and a work environment where appreciation and teamwork are highly valued.
Tasks
A warm welcome and professional service for our guests Conducting check-ins and check-outs Creation of hotel information (morning post, etc.) Processing of reservations, inquiries and bookings Telephone and written correspondence with guests Competent information on hotel offers, events and leisure activities in the region. Management and maintenance of guest data in the hotel program Gastrodat Invoice creation and verification, as well as cash management. Handling guest requests, complaints and grievances with sensitivity Close collaboration with the housekeeping, service and kitchen departments Ensuring a smooth process at reception Compliance with our quality and service standards Actively contributing to a warm and welcoming atmosphere
Qualifications
Completed training in the hotel industry, tourism or a comparable field is an advantage. Excellent German skills and good English skills, both spoken and written. Proficient use of common computer applications; knowledge of the hotel software Gastrodat is an advantage. Strong service and guest orientation, as well as a friendly and professional demeanor. Strong communication skills, empathy, and enjoyment in interacting with people Organizational talent as well as an independent and structured work style Discretion and responsible handling of sensitive guest data Resilience and a confident demeanor even in stressful situations Teamwork skills, reliability and a sense of responsibility Well-groomed appearance and positive charisma EU work permit or EU citizenship
Benefits
A friendly and appreciative working environment Staff accommodation in single or double rooms in the immediate vicinity of the workplace Free Wi-Fi is available at the property. Regulated working hours with digital time tracking Free full board for employees – even on days off Discounted lift tickets Discounts for family members staying at our facility Excellent infrastructure in the village, including a doctor, grocery store, sports shops, restaurants and leisure facilities. Free village subway and good bus connections to Landeck and the train station A wide range of leisure and outdoor activities right on your doorstep Summer: Hiking, climbing, mountaineering, mountain biking and the Serfaus-Fiss-Ladis bike park Winter: skiing, snowboarding, tobogganing and winter hiking Long-term development and career opportunities within the company
Final Words
Apply now!
Do you want to work in a small, friendly team, take on responsibility, and live your passion for hospitality? Then we look forward to receiving your application. Become part of the Adler team and experience a diverse season in one of the most beautiful regions of Tyrol.
