Holiday for the whole family in summer in the family hiking resort Serfaus Fiss Ladis in Tyrol Austria  | © danielzangerl.com

CURRENT INFORMATION about The Summer Season 2020

This page will be continually updated and extended.
Subjects to change.
last update: 23 September 2020

DEAR GUESTS!

Serfaus-Fiss-Ladis is already jumping up and down with excitement for the summer season 2020!

Our gates to holiday bliss are open since 27 June – with hospitability  and top quality as usual! We are hugely looking forward to the day when our mountains once again come alive with the laughter of happy children, parents and grandparents.

We will do everything we can, to offer you a safe and relaxing holiday time in Serfaus-Fiss-Ladis. We are here for you and have gathered all current information about measures and guidelines regarding COVID-19 for you.

 

Information on the Covid-19 protective measures in winter 2020/21 in Serfaus-Fiss-Ladis

Frequently Asked Questions

Start your summer holiday well-informed

All information about the Covid-19 protective measures in winter 2020/21 in Serfaus-Fiss-Ladis can be found HERE.

This summer 2020, Serfaus-Fiss-Ladis will be opening its doors on 27 June. Most of the accommodations, restaurants, cable cars and attractions on the mountain are waiting for you – in compliance with precaution and safety measures. From this day, all inclusive features are free with the Super. Summer. Card.

You can find the already known opening times of our lifts, mountain restaurants and attractions HERE.

From 16 June the entry to Austria from 31 countries is possible again without restrictions. In addition to Austria's neighboring countries (including Italy), these includes the Netherlands, Belgium, Luxembourg, Denmark, France, Poland and many European countries more.

For more detailed information, we recommend you, to contact the relevant authority in your home country.

We can no longer wait to welcome our guests to Serfaus-Fiss-Ladis.

At present, the following protective measures and rules of conduct apply in Serfaus-Fiss-Ladis as well as in the whole of Austria:

  • Wash hands correctly and regularly – disinfect hands regularly
  • Cover mouth and nose with your bent elbow or a tissue to cough and sneeze
  • Keep an one-metre distance to other people
  • No handshaking when greetings

Mouth-nose-protection

In certain areas, wearing mouth and nose protection is mandatory (children under the age of 6 are exempt from the mouth-nose-protection).

  • In the ticket offices of the cable cars and in the information offices of the Tourist Board
  • In queuing and waiting areas at the gondolas and the Serfaus Underground
  • In the gondolas
  • In the Serfaus Underground
  • In public transports and taxis
  • In ALL shops (grocery and others)
  • In restaurants when going in / out, in the freeflow area in the self-service restaurants and in the toilet facilities.
  • At doctors, in pharmacies and in health facilities (f.e. hospitals)
  • When entering and leaving events in closed rooms (except at assigned seats)
  • In the church 
  • For services and authorities (bank, post office etc.)

A mouth and nose protection is mandatory in the following areas:

  • In the ticket offices of the cable cars and in the information offices of the Tourist Board
  • In queuing and waiting areas at the gondolas and the Serfaus Underground
  • In the gondolas
  • In the Serfaus Underground
  • In public transports and taxis
  • In ALL shops (grocery and others)
  • In restaurants when going in / out, in the freeflow area in the self-service restaurants and in the toilet facilities.
  • At doctors, in pharmacies and in health facilities (f.e. hospitals)
  • When entering and leaving events in closed rooms (except at assigned seats)
  • In the church 
  • For services and authorities (bank, post office etc.)

In compliance with safety regulations, the kids’ clubs will open their gates on 6 July. From Monday to Friday, the kids’ clubs welcomes kids from 9.30am to 4pm. There will be smaller care groups with a limited number of participants. Advance reservation necessary. We will start with 2 groups: Minis & Kids (3-8 years) and Junior & Chillers (9-15 years). Before starting into a great day full of adventures, all kids must wash their hands. In addition, it is compulsory to wear a mouth-and-nose mask while playing indoor (from the age of 6). We will try to offer all activities outside in the mountains of Serfaus-Fiss-Ladis (depending on weather conditions).

Information for reservations in advance:

For reservations in advance for the kids' clubs programme please concact Cordula Geiger, the manager of our kids' clubs, on the telephone number +43/664/4245085.

Due to the positive development, we decided to make adjustments to the hikers' bus. Therefore, a new timetable for the hikers' bus with more buses and a higher frequency from Saturday 18 July 2020 will be in operation. The stop Fiss Gemeindeamt is no longer in use. As a result of this change, however, the Postbus regulations for Postbus line 4236 will no longer apply from Saturday 18 July 2020!

From Saturday, 25 July 2020 the hikers' bus will only operate between the stops Serfaus Parkcafé and Ladis Seilbahn. In the interests of traffic calming and sustainability, it was decided, not to travel through the village of Ladis anymore.

Hikers' bus timetable from Saturday 25 July 2020

Note: With regard to sustainability and traffic calming, we recommend you to use our well-developed gondola network during the day to commute between the three villages of Serfaus, Fiss and Ladis.

Due to the current situation, the Flotte Berta unfortunately has to stay in her stable this summer for now. But our Flotte Berta is already looking forward to drive with you again soon.

To curb the spread of the coronavirus, events will not take place. We ask for your understanding that the final decision depends on factors that we cannot influence. You can find an overview of which events are taking place in our event schedule.

The Serfaus-Fiss-Ladis team can be reached by phone from Monday to Saturday from 8am to 12pm and 1pm to 5pm by phone at +43 5476 6239 or by email at info@serfaus-fiss-ladis.at.

Due to the construction of a tunnel, the Landecker Straße L 76 between Landeck and Fließ is closed from 11 May to the end of November 2020. As a bypass, the Landecker Tunnel can be used without a vignette. But only if the Zams motorway entrance is taken.

Due to the construction of a wall at bend 5, Serfauser Straße L19 will be closed (21.09.2020 - 23.10.2020) or there will be disabilities.

More information can be found HERE.

The Serfaus-Fiss-Ladis region ensures a safer holiday in the mountains in cooperation with Austrian Hoteliers’ Association (ÖHV, Österreichische Hotelierievereinigung) and the registration platform darfichrein.at

Contact tracing in order to combat the Covid-19 pandemic is currently carried out at following places in the Serfaus-Fiss-Ladis region (test run): 

  • Information offices of the tourist board 
  • Leithe Wirt 
  • Lassida 
  • BergDiamant 
  • Möseralm 
  • Schöngampalm 
  • Hotel Bergblick 
  • Hotel Gebhard 

Easy, together, safe – without pencil and paper 
Registering your contact details is currently voluntary. We kindly ask for your support. Let’s take care of each other und make your holiday safer. 

Registering your contact details is as easy as ABC. Simply scan the QR code with your phone camera or use any QR code scanner app. Alternatively, you can also use this scanner at https://c.darfichrein.at/scanner

Enter your contact details – check in – check out relaxed when leaving the premises - voilà! 

Explore the mountains in Serfaus-Fiss-Ladis safely and healthily

We try to make your stay as safe and pleasant as possible. To do so, our premises are cleaned and disinfected more frequently. In addition, our employees and signs ensure that everything runs smoothly on the mountain (adventure parks, bike park, etc.) as well. However, we also need your help to guarantee that all regulations and measures are observed at all times.

Wearing  a mouth-and-nose mask is currently mandatory in the following areas (children under the age of 6 are exempt from the mouth-nose-protection):

  • Serfaus Underground
  • In the gondolas
  • In the ticket offices of the cable cars
  • In queuing and waiting areas at the gondolas and the Serfaus Underground
  • In restaurants when going in / out, in the freeflow area in the self-service restaurants and in the toilet facilities.


General safety measures:

  • Keep distance at the waiting areas (at least 1 metre)
  • A maximum of 2 non-household persons may be in one gondola
  • If there are non-household people in the gondola, you must wear mouth-nose-protection while driving
  • Follow the floor markings and the instructions of the employees
  • Observe general hygiene rules
  • Use disinfectant - sufficient dispensers are set up
  • We are happy to offer the option of contactless payment when buying tickets


Attractions:

At our attractions (e.g. Schneisenfeger Family Coaster, Fisser Flitzer, etc.), preventice measures such as regular disinfection are taken.

All summer cable cars will be open from 27 June. You can find an overview including operating times here.

All attractions (except from PlayIN) will be open from 27 June. Detailed information on the operating times is available HERE

The Högsee lake will be open from 27 June and you can jump into the cool water. However, the health of our guests always comes first. Please keep the safety distance to other guests while swimming or relaxing on the lake’s bank (6 m² in the water).

In general there are no restrictions on the hiking and bike trails. If you encounter other hikers or bikers, please keep a safe distance of at least 1 metre. So you protect yourself and others. The Verband alpiner Vereine für Österreich (VAVÖ, austrian alpine association) has developed recommendations for the practice of alpine sports in COVID-19 times:

1. Reduce risk-taking
Stay below the personal performance limit during alpine activities. Consider the corona-related risks and difficulties in rescue operations, as well as the additional burden on the hospitals. More than ever, the rule is: only healthy in the mountains!

2. Keep a distance of at least 1 metre
Wear a face mask to protect mouth and nose if the minimum distance of 1 metre must be exceeded. Certain mountain sports activities (e.g. mountain biking) may also require larger distances.

3. Mountain sports only in small groups
The actual number of people depends on the respective mountain sport. There is an upper limit of 10 people. Keep in mind that as group size increases, it will be more difficult to keep your distance! Avoid high-traffic tours and places.

4. Avoid habitual mountain rituals
For example, shaking hands, hugs, summit kiss, offering drinking bottles to others, etc.

5. Take mouth-nose protection and disinfectants with you
In addition to the general emergency equipment, mouth-and-nose protection and disinfectants should be kept in the backpack.

6. In an emergency, as usual ...
... act as a first aider according to the generally applicable first aid guidelines and additionally use mouth-and-nose mask.

Source: www.alpenverein.at

To ensure you keep having fun and enjoy action-packed days in the Bikepark Serfaus-Fiss-Ladis, we ask you to observe distancing rules and hygiene measures. In addition, the following rules and safety measures apply in the bike park or at the area surround it next to the Waldbahn:

Bike park shop:

  • Please keep a sufficient distance from people outside your household and avoid group formation.
  • Observe general hygiene measures.
  • Wear a mouth-nose-protection.
  • Pay attention to floor markings and instructions from employees.
  • We offer the option of contactless payment.

Waldbahn:

  • Keep a minimum distance of one metre at the waiting area.
  • A mouth-and-nose mask must be worn in the gondola if there are at least two people not from the same  household.

Bagjump:

  • The tower may be entered by a maximum of two people, with one person on the platform and the other person on the ramp.

Pumptrack and Kids Park:

  • Currently, the pumptrack area and the Kids Park are only allowed to be used by three people at a time.

Under the motto "safe on the mountains" the cable car companies of Serfaus-Fiss-Ladis have summarized the most important information and rules. That we can all ensure maximum safety and the best holiday feeling, we ask everyone to help and comply with the regulations and safety measures.

Safety in the gondolas

Safety in the restaurant

Safety at the cash desk

Safety in the waiting area

Sleep and enjoy safely in Serfaus-Fiss-Ladis

We take your safety very seriously. Therefore, with a lot of commitment, numerous measures are taken to offer a maximum of safety. Our hosts are happy to give a little more, especially when it comes to our guests. Here are our tips for your relaxing summer holiday in Serfaus-Fiss-Ladis:

Arrival and departure

  • If possible, tell your host an approximate time of arrival. This makes planning easier and avoiding traffic jams at the reception.
  • You are welcome to send your personal data to your host before arrival.
  • As much as we would like to welcome you, we have to do it without shaking hands and warm hugs this year. But our smile comes from the heart.
     

During the stay

  • A thorough cleaning of your room or apartment is a matter of course for our hosts.
  • If any symptoms of illness occur during your stay, please contact your host immediately.
  • For your and our safety, please do not forget to keep the distance of 1 meter.
  • There is no mouth-nose-protection-obligation for you at the accommodation.
  • Eating from the buffet is also allowed again. Special hygiene measures such as disinfection dispensers, disposable gloves or disposable cutlery are a matter of course for our hosts here. There is also more space between the tables. So you can enjoy in a safe area.
  • Do you want to relax safely in the wellness area? Simply inquire directly with your host, who will be happy to provide information on how to use the wellness area in the accommodation. This is based on existing recommendations for facilities in accordance with the Bath Hygiene Act.

Your health always comes first - also for our local restaurant owners. To provide maximum safety, numerous measures were implemented, e.g.:

  • In restaurants when going in / out, in the freeflow area in the self-service restaurants and in the toilet facilities you have to wear a mouth-and-nose-mask.
  • Guaranteeing that everyone is keeping the minimum distance (employee/signs)
  • Strict hygienic measures at tables
  • Special cleaning measures and regular disinfection
  • Applicable measures regarding buffets and food distribution
  • Possibility of cashless payment
  • Public notices – rules of conduct for all guests

Questions about Serfaus-Fiss-Ladis cancellation guarantee

By booking directly with the hotel, we kindly ask you to directly contact your accommodation provider regarding their cancellation policy. The Serfaus-Fiss-Ladis cancellation guarantee only applies to bookings made through the Tourist Board. All bookings for summer season 2020 made through the official Serfaus-Fiss-Ladis website (www.serfaus-fiss-ladis.at) and arranged through the Serfaus-Fiss-Ladis Tourist Board (info@serfaus-fiss-ladis.at) can be cancelled or rebooked free of charge until 1 week before arrival. This applies to all bookings that were completed from May 15 2020 at 12 noon. However, many accommodations also offer preferential cancellation conditions for direct bookings.

For bookings made before May 15, the cancellation policy of the accommodation booked on the day of booking applies. Therefore, please contact your landlord directly. Many accommodations currently offer preferential cancellation conditions.

Bookings completed from 15 May 12noon and made through the official Serfaus-Fiss-Ladis website (www.serfaus-fiss-ladis.at) or arranged through the Serfaus-Fiss-Ladis Touris Board (info@serfaus-fiss-ladis.at ) can be canceled or rebooked free of charge up to one week before arrival without stating a reason.

If you cannot go on holiday due to closed borders/ regional closures, you can cancel your holiday at no extra charge. However,  we recommend to directly contact your host regarding any deposit already paid. We would like to make you aware that the host is allowed to retain an administration fee.

If you have any questions about bookings, please contact your landlord directly.