Skiing with the family in Serfaus-Fiss-Ladis in Tyrol Austria | © Serfaus-Fiss-Ladis Marketing GmbH | danielzangerl.com

CURRENT INFORMATION ABOUT THE WINTER SEASON 2020/21

This page will be continually updated and extended.
Subjects to change.
last update: 12 October 2020

DEAR GUESTS!

Our gates to winter holiday bliss will be open from 3 December – with hospitability and top quality as usual! We are hugely looking forward to the day when our snow-covered mountains come alive with the laughter of happy children, parents and grandparents.

The safety and health of our guests, employees and residents is a top priority in Serfaus-Fiss-Ladis. For this reason, all guidelines regarding Covid-19, which are imposed by the federal government, are strictly adhered to. The specially set up task force of Serfaus-Fiss-Ladis has already decided on clear regulations and measures in the ski area.

We will do everything we can, to offer you a safe and relaxing winter holiday time in Serfaus-Fiss-Ladis. You are still a little unsure about your holiday? We are here for you and have gathered all current information about measures and guidelines regarding COVID-19 for you.
 

Information about the Covid-19 protective measures in summer in Serfaus-Fiss-Ladis can be found HERE

FREQUENTLY ASKED QUESTIONS

Start your winter holiday well-informed

The safety and health of our guests, employees and residents is a top priority in Serfaus-Fiss-Ladis. For this reason, all guidelines regarding Covid-19, which are imposed by the federal government, are strictly adhered to. The government has not yet announced any guidelines for the upcoming winter season. The specially set up task force of Serfaus-Fiss-Ladis has already decided on clear regulations and measures in the ski area.

All of our measures are taken for the benefit of our guests, our employees and our residents. We want to convey an optimal feeling of security in our region. We will continue to do our best to prevent possible infections and not give the Covid-19-pandemic a chance in the area of Serfaus-Fiss-Ladis! We hope that our efforts will not be in vain and that we can offer all guests a nice and safe holiday in our region.

Many of you feel unsure about booking their winter holiday. Owing to the current planning uncertainty however, the holiday destination of Serfaus-Fiss-Ladis and the accommodation have decided to offer improved cancellation conditions for the upcoming winter season 2020/21. 

All information about the improved cancellation conditions can be found HERE.

Mouth and nose protection must be worn in all closed rooms of the cable cars (children from the age of 6). This includes the waiting areas, the cable car ticket offices and shops, the ski depots and all mountain restaurants. Sufficient disinfection options are available in the entrance areas.

Self-service restaurants: Mouth and nose protection must be worn to and from the table as well as in the free-flow-area and in the toilet facilities.
Service restaurants: Mouth and nose protection must be worn to and from the table and in the toilet facilities.

No mouth and nose protection is required at the tables. In all restaurants, the legally prescribed table spacing is observed or appropriate separating devices (e.g. glass plane) are installed. There will be regular disinfections throughout the day. A table reservation in the mountain restaurants is currently not planned. However, suitable “guidelines and control measures” are developed by the staff.

As in all public transports, a mouth and nose protection is required in the gondolas and chairlifts as well as in the Serfaus Underground. Thus, the gondolas or chairlifts can also be occupied accordingly (e.g. 8 people in an 8-seater gondola, 6 people in a 6-seater chairlift). In addition, all gondolas are very well ventilated. In all gondolas the travel time is below the critical time of 15 minutes. The speeds of the lanes are increased so that the length of stay is as short as possible.

Based on the experiences from the summer season, it is mandatory to wear a mouth and nose protection in all waiting areas. The waiting areas are organized in ways, that an appropriate distance is possible.

All employees of the cable cars who are in contact with guests (cable cars and restaurants) are instructed to wear a mouth and nose protection. In addition to the restaurant areas, there are countless disinfectant dispensers available throughout the area. Signs with the precautionary measures are attached to all entrances and exits. Corresponding announcements in German and English additionally inform the guests about the safety precautions at regular intervals.

In addition to the conventional mouth and nose protection masks, multifunctional towels, ski masks, bandanas, buffs, tube scarfs, etc. can also be used as mouth and nose protection. It is important that the mouth and nose are completely covered to prevent droplets from spreading when speaking, coughing and sneezing. Mouth and nose protection masks are obligatory for people from the age of 6.

All gondolas and the Serfaus Underground are disinfected daily with cold nebulizers. The special cold fog produces a long-lasting, floating droplet fog, which eliminates 99.99% of all viruses, bacteria and spores on the surfaces within a very short time. The active ingredient leaves no residue, is non-toxic, pH-neutral, skin and eye-friendly and 100% biodegradable.

The measures of the ski schools are subject to constant evaluation and adjustment in accordance with the official requirements, the provisions of our partners - especially the cable car companies, as well as the elaborations of the interest groups and health authorities in conjunction with the medical advisors on site. It is also important to react quickly to changes in the frequency of infections locally and in our markets of origin.

Online booking
Most of the ski school services can be booked online. This means that there is no longer any need to go to the ski school office and so one contact point is eliminated. Likewise, all data for possible contact tracing are optimally recorded. In addition to group courses, most of the payment for private courses will be switched to online payment.

Lager meeting points
In order to avoid large crowds of people, the ski school meeting points are being expanded.

Double Ski School Offer
The Double Ski School Offer with several staggered starting times is being expanded. The start times of individual performance groups are flexibly adapted to the respective situation and announced on time. This measure also reduces the number of ascents at peak times.

Safety of the employees
We give everything in terms of safety for our ski school employees. All employees will be tested for COVID-19 before the season’s start and must show a recent negative test result. In addition to correct instructions and rules of conduct, we ensure good accommodation and working conditions and carry out systematic tests in case of the slightest suspicion.

Mouth and nose protection and hand disinfection
In all public indoor areas, regardless of the legal requirements, our employees and guests who are older than 6 years are expected to wear a mouth and nose protection. Hand disinfection is also expected when entering and leaving our premises. We protect each other. This applies indoors in particular in the following rooms: all sales points in Serfaus-Fiss-Ladis, hotels, Berta's Kindervilla. Likewise in Berta's Kindergarten and in Berta's Kinderplanet restaurant. All sales points and receptions will be equipped with glass protection.

Mouth and nose protection must always be worn at the meeting points (multifunctional towels, ski masks, bandanas, etc. are also considered as mouth and nose protection). In the ski groups, a mouth and nose protection must also be worn as soon as the safety distance of 1.5 metre is no longer guaranteed. That means: while standing, in the waiting area and during the personal analysis.

Animation for children
The popular and familiar children's entertainment only takes place outdoors. The ski schools will do their best to entertain the children outdoors during individual breaks.

Ski races
The ski races will continue to take place weekly without restrictions. The start intervals are optimized in order to largely avoid any forming of crowds at start and finish areas. All prizes will be given outdoors.

Children's offer for children up to 3 years
The kindergarten for children from 3 months is only offered in Fiss. A pre-registration for the kindergarten must be made online by the day before, as only a limited number of children can be supervised. The kindergarten will be completely disinfected every hour. Access for parents to the kindergarten is strictly limited. We ask for your understanding that due to the current situation there is no offer for children younger than 3 years in Serfaus.

Children's lunch at Starrest, Murmlirest and Berta's Kinderplanet
The capacity in our children's restaurants will be reduced due to the necessary distance regulation. Of course, the best possible care is taken to ensure that families with several children in different groups can eat at the same time.

Free cancellation until 48 h
If, despite all the precautionary measures, you should get a bad feeling at short notice or perhaps not feel 100% fit, the ski schools offer a free cancellation option for all ski courses booked online up to 48 hours before the start of the course without giving reasons.

Current information on the websites of the ski schools
The ski schools are in the process of putting all Covid-19 information on their websites. As soon as these websites are available, we will announce them here.

Also our sports shops and equipment rent stores have already worked out first measures & regulations for the winter season. Alongside general hygiene measures, following measures have been agreed upon:

  • Wearing a mouth-and-nose-mask is compulsory for all employees and guests in the stores and ski depots (multifunctional towels, bandanas, buffs etc. can also be used)
  • All employees will be tested for COVID-19 before the season’s start and must show a recent negative test result
  • Regular disinfection measures are carried out in both shops and ski depots
  • Booking and reservation of rent equipment: people are asked to book and reserve their rent equipment online (online check-in) before their arrival. This helps to guarantee short waiting times during peak hours

Please find all sport shops with their online reservation tool listed below:

Serfaus
Bacher Sportcenter
Intersport Kirschner
Patscheider Sport
Schuh & Sport Hammerle

Fiss
Fiss Sport's GmbH (Waldbahn)
Intersport Pregenzer
Sport Krismer
Sport Schmid

Ladis
Sport Loisl
Sport Senn

Selected events are implemented under the strictest security precautions, futher information will be announced as soon as possible.
The ski opening will not take place in usual form this year. Unfortunately, all music events have to be suspended.

The following events & highlights will not take place in the coming winter season due to the increased risk of infection:
- Adventure Night in Serfaus (inkluding Ski Lounge VIP package, culinary evening with live music at Lassida restaurant)
- Nightflow in Fiss (including VIP Lounge)
- Sunset Dinner Masner
- Behind the Scenes
- Snowcat Ride
- New Year's Eve torch run of the ski school Serfaus and ski school Fiss-Ladis

From today's perspective, the following events & highlights will take place, in compliance with all security measures:
- First Track in  Fiss & Serfaus
- Nighttime skiing in Fiss and Kids Night (Möseralm mountain restaurant and Sonnenburg family restaurant open)
- Toboggan & Fondue Evening in Fiss  (Möseralm mountain restaurant open)
- Nighttime skiing & tobogganing evening in Serfaus (Komperdell Panoramic Restaurant & Sportalm open)
- Crystal Cube in Fiss (Breakfast with Sparkling Wine, Luxury Lunch, High Tea)
- Sunrise Hexensee (reduced number of participants)
- Masner Express (reduced number of participants)

To curb the spread of the coronavirus, events will not take place. We ask for your understanding that the final decision depends on factors that we cannot influence. You can find an overview of which events are taking place in our event schedule.

The following attractions can be used:
- Schneisenfeger Family Coaster
- Serfauser Sauser
- Fisser Flieger
- Skyswing

The following facilities will not be open in the upcoming winter season due to the increased risk of infection:
- PlayIN Serfaus
- Murmli Crèche

In the umbrella bars of the cable cars there is no "après-ski-atmosphere" at all. The umbrella bars are running in the style of a coffee house, with service. Of course, the table distances are also carefully observed here.Subdued background music will be played. The opening times will also be based on the operating times of the cable cars.

You can also enjoy a safe trip on all ski busses who are transporting guests from the Tiroler Oberland (e.g. Prutz, Ried, Tösens) up to Serfaus-Fiss-Ladis. The current measures include:

We recommend to book a travel insurance for the upcoming winter season. When you book an accommodation on our website www.serfaus-fiss-ladis.at, you have the option to book an insurance through Europäische Reiseversicherung. The insurance now also covers Covid-19 diseases, like any other unexpected serious illness.

All information about Covid-19 insurance coverage
All information about Hotel Cancellation Plus of the Europäischen Reiseversicherung

To the official Serfaus-Fiss-Ladis booking portal

To the cancellation insurance of the Europäische Reiseversicherung
 

The Serfaus-Fiss-Ladis team can be reached by phone from Monday to Saturday from 8am to 12pm and 1pm to 5pm and on Sunday from 8am to 12pm by phone at +43/5476/6239 or by email at info@serfaus-fiss-ladis.at.

All information about the Covid-19 protective measures in summer in Serfaus-Fiss-Ladis can be found HERE.

Follow our rules and regulations regarding health and hygiene. This ensures that you can lean back and relax during your winter holiday in Serfaus-Fiss-Ladis. Please treat each other with respect. So you protect yourself, your family, your friends and other holiday makers. We are monitoring the situation and adapting our Covid-19 measures in response to changing legal and official guidelines.