Skiing with the family in Serfaus-Fiss-Ladis in Tyrol Austria | © Serfaus-Fiss-Ladis Marketing GmbH | danielzangerl.com

CURRENT INFORMATION ABOUT THE WINTER SEASON 2020/21

This page will be continually updated and extended.
Subjects to change.

Last update: 3 April 2021

Dear guests, residents and Serfaus-Fiss-Ladis fans!

The Austrian Federal Government has decided on 1 March 2021 to keep all accommodation facilities closed until at least April. As such, we are very sorry to inform you that there will no longer be a winter season for our Serfaus-Fiss-Ladis holiday guests.

During the Easter holidays, the ski area is open daily for locals and day-trippers  from 27 March to 4 April 2021. The last day of the winter season 2020/21 is Sunday 4 April 2021.
You can find further information about the open lifts HERE.

However, we are confident about the near future and look forward to welcome you soon on our high plateau to spend a great and above all safe holiday. We share all the latest information on our channels.

Stay well!

START YOUR WINTER HOLIDAY WELL-INFORMED

The Austrian Federal Government has decided on 1 March 2021 to keep all accommodation facilities closed until at least April. As such, we are very sorry to inform you that there will no longer be a winter season for our Serfaus-Fiss-Ladis holiday guests.

During the Easter holidays, the ski area is open daily for locals and day-trippers  from 27 March to 4 April 2021. The last day of the winter season 2020/21 is Sunday 4 April 2021. You can find further information about the open lifts HERE.

Information dated 16 February 2021 regarding requirement for negative antigen tests:  From now on, negative COVID tests are required to enter the ski area (PCR or antigen tests at most 48 hours old). In case of a Corona infection during the last six months, you have to present a medical confirmation from a doctor. Kids up to the age of 10 as well as ski tourers, toboggan run users and winter hikers are exempt from this regulation. Please keep your confirmation documents with you during your stay. The health authority will check your documents on a random basis.

Regulation by State of Tyrol (Land Tirol) dated 14.02.2021
Amendment of the regulation by State of Tyrol (Land Tirol) dated 15.02.2021
FAQ about the use of ski slopes

Offers for free COVID tests for skiing in Serfaus-Fiss-Ladis:

MedSerfaus
Monday and Thursday from 8.30am to 11.30am and from 2pm to 4pm
Tuesday from 8.30am to 11.30am
Friday from 8.30am to 12noon
Tests in the Murmli Créche Serfaus: Friday from 5pm to 6.30pm

Fissmed 
Monday, 29 March 2021 to Sunday, 4 April 2021 daily from 7.30am to 11am
In order to reduce waiting times, please bring the completed test form with you.

Dr. Robert Stefan Fiss - please register in advance
Thursday from 8.30am to 12noon
Friday from 8.30am to 12noon and from 3pm to 4pm

Please keep yourself informed about all rules and regulations as well as open lifts before your arrival.

Travel warnings for Tyrol

Here you can find all the relevant information for your holiday in Tyrol in a clear and compact format.

All travel warnings at a glance
reopen.europa.eu

Can I cancel my holiday?
You can get detailed information by your accommodation provider, the online booking platform you used to book your holiday, your travel company or your travel insurance provider.

With the new entry regulations, electronic registration (“Pre-Travel-Clearance”) is mandatory from 10 February 2021 before entering Austria.

All persons entering Austria must register online. The data of the online registration are automatically forwarded to the district administrative authority responsible for the place of residence in Austria.

All information about the currently valid entry requirements to Tyrol and aure travel requirements from Tyrol can be found in the links below.

More information about entry and exit requirements
Pre-Travel-Clearance online-form

The tracking and management of contact persons has not only become a legally prescribed instrument, but simply an indispensable tool for tracking an infection chain and, if possible, being able to interrupt it.
In order to make it easier for all guests, villagers, businesses, organizers and associations, the Serfaus-Fiss-Ladis family holiday region has decided to introduce a uniform, digital contact tracking solution, i.e. guest registration.

All information about myVisitPass

Many of you feel unsure about booking their winter holiday. Owing to the current planning uncertainty however, the holiday destination of Serfaus-Fiss-Ladis and the accommodation have decided to offer improved cancellation conditions for the upcoming winter season 2020/21. 

All information about the improved cancellation conditions can be found HERE.

We recommend to book a travel insurance for the upcoming winter season. When you book an accommodation on our website www.serfaus-fiss-ladis.at, you have the option to book an insurance through Europäische Reiseversicherung. The insurance now also covers Covid-19 diseases, like any other unexpected serious illness.

All information about Covid-19 insurance coverage
All information about Hotel Cancellation Plus of the Europäischen Reiseversicherung

To the official Serfaus-Fiss-Ladis booking portal

To the cancellation insurance of the Europäische Reiseversicherung

Follow our rules and regulations regarding health and hygiene. This ensures that you can lean back and relax during your winter holiday in Serfaus-Fiss-Ladis. Please treat each other with respect. So you protect yourself, your family, your friends and other holiday makers. We are monitoring the situation and adapting our Covid-19 measures in response to changing legal and official guidelines.

TOGETHER AND SAFE IN THE SERFAUS-FISS-LADIS SKI AREA

Measures at and in the cable cars/lift facilities in the ski area 

last update: 02.04.2021 - The following regulations currently apply.

  • Closed transport vehicles (gondolas , chairlifts with bubble & Serfaus Underground) may be occupied up to 50%. If this results in slightly longer waiting times, we ask for your understanding.
    Exception: families and people who live in the same household.
  • Information dated 16 February 2021 regarding requirement for negative antigen tests:  From now on, negative COVID tests are required to enter the ski area (PCR or antigen tests at most 48 hours old). In case of a Corona infection during the last six months, you have to present a medical confirmation from a doctor. Kids up to the age of 10 as well as ski tourers, toboggan run users and winter hikers are exempt from this regulation. Please keep your confirmation documents with you during your stay. The health authority will check your documents on a random basis.
  • In general, a mouth and nose protection must be worn where the safety distance of 2 metres cannot be maintained or in all indoor rooms of the cable car areas such as cable car ticket offices, toilet facilities, etc.
  • FFP2 masks are compulsory in closed vehicles (gondolas, chairlifts with bubble - even if they are open, Serfaus Underground). This applies also for people from the same household.
  • Children up to the age of 14 do not need an FFP2 mask. They must wear mouth and nose protection.
  • FFP2 masks are available for €2 at the cable car ticket offices.
  • The minimum distance of 2 metres must be maintained at all waiting areas (inside & outside). Security staff ensure that the distances are maintained.
  • Unfortunately, restaurants are closed directly in the ski area (also no take-away service). Take-away is only possible if the restaurant is on a public transport route. That is why a take away service was set up at the Hexenalm next to Schönjochbahn bottom station in Fiss and at the umbrella bar at the bottom station of the Waldbahn. Opening times: daily from 9.30am to 4pm.
  • Gondolas and closed vehicles are regularly ventilated and disinfected.
  • Each ride takes less than 15 minutes, which is below the critical threshold. To keep the time travelling as short as possible, all cable cars run at an increased speed.
  • Extensive information signs, fences and markings support a well thought-out people guidance system, so that it is possible to maintain the appropriate distance. The region of Serfaus-Fiss-Ladis relies on trained staff, security and regular announcements to inform guests of the need of keeping distance and maintaining all measures.
  • The cable car’s staff who are in contact with guests must wear a mouth-and-nose mask.
  • There are enough disinfectant dispensers available throughout the area.
 
Disinfection of gondolas and the Serfaus Underground

All gondolas and the Serfaus Underground are disinfected daily with cold nebulizers. The special cold fog produces a long-lasting, floating droplet fog, which eliminates 99.99% of all viruses, bacteria and spores on the surfaces within a very short time. The active ingredient leaves no residue, is non-toxic, pH-neutral, skin and eye-friendly and 100% biodegradable.
From Monday, 4 January 2021 the Serfaus Underground will no longer be in operation. There are about 40 parking spots available at the bottom station of the Serfaus cable car. Additional parking spots: Ladis - bottom station, Fiss - Schönjochbahn and Waldbahn bottom stations

We appeal to each individual to take responsibility for compliance with the measures taken.

Mountain restaurants must remain closed until further notice. A reopening date is not available yet.

Mouth and nose protection must be worn in all closed rooms of the cable cars (children from the age of 6). This includes the waiting areas, the cable car ticket offices and shops, the ski depots and all mountain restaurants. Sufficient disinfection options are available in the entrance areas.

Self-service restaurants: Mouth and nose protection must be worn to and from the table as well as in the free-flow-area and in the toilet facilities.
Service restaurants: Mouth and nose protection must be worn to and from the table and in the toilet facilities.

No mouth and nose protection is required at the tables. In all restaurants, the legally prescribed table spacing is observed or appropriate separating devices (e.g. glass plane) are installed. There will be regular disinfections throughout the day. A table reservation in the mountain restaurants is currently not planned. However, suitable “guidelines and control measures” are developed by the staff.

All employees of the cable cars who are in contact with guests (cable cars and restaurants) are instructed to wear a mouth and nose protection. In addition to the restaurant areas, there are countless disinfectant dispensers available throughout the area. Signs with the precautionary measures are attached to all entrances and exits. Corresponding announcements in German and English additionally inform the guests about the safety precautions at regular intervals.

The measures of the ski schools are subject to constant evaluation and adjustment in accordance with the official requirements, the provisions of our partners - especially the cable car companies, as well as the elaborations of the interest groups and health authorities in conjunction with the medical advisors on site. It is also important to react quickly to changes in the frequency of infections locally and in our markets of origin.

Online booking
Most of the ski school services can be booked online. This means that there is no longer any need to go to the ski school office and so one contact point is eliminated. Likewise, all data for possible contact tracing are optimally recorded. In addition to group courses, most of the payment for private courses will be switched to online payment.

Larger meeting points
In order to avoid large crowds of people, the ski school meeting points are being expanded.

Double Ski School Offer
The Double Ski School Offer with several staggered starting times is being expanded. The start times of individual performance groups are flexibly adapted to the respective situation and announced on time. This measure also reduces the number of ascents at peak times.

Safety of the employees
We give everything in terms of safety for our ski school employees. All employees will be tested for COVID-19 before the season’s start and must show a recent negative test result. In addition to correct instructions and rules of conduct, we ensure good accommodation and working conditions and carry out systematic tests in case of the slightest suspicion.

Mouth and nose protection and hand disinfection
In all public indoor areas, regardless of the legal requirements, our employees and guests who are older than 6 years are expected to wear a mouth and nose protection. Hand disinfection is also expected when entering and leaving our premises. We protect each other. This applies indoors in particular in the following rooms: all sales points in Serfaus-Fiss-Ladis, hotels, Berta's Kindervilla. Likewise in Berta's Kindergarten and in Berta's Kinderplanet restaurant. All sales points and receptions will be equipped with glass protection.

Mouth and nose protection must always be worn at the meeting points. In the ski groups, a mouth and nose protection must also be worn as soon as the safety distance of 2 metres is no longer guaranteed. That means: while standing, in the waiting area and during the personal analysis.

Animation for children
The popular and familiar children's entertainment only takes place outdoors. The ski schools will do their best to entertain the children outdoors during individual breaks.

Ski races
The ski races will continue to take place weekly without restrictions. The start intervals are optimized in order to largely avoid any forming of crowds at start and finish areas. All prizes will be given outdoors.

Children's offer for children up to 3 years
The kindergarten for children from 3 months is only offered in Fiss. A pre-registration for the kindergarten must be made online by the day before, as only a limited number of children can be supervised. The kindergarten will be completely disinfected every hour. Access for parents to the kindergarten is strictly limited. We ask for your understanding that due to the current situation there is no offer for children younger than 3 years in Serfaus.

Children's lunch at Starrest, Murmlirest and Berta's Kinderplanet
The capacity in our children's restaurants will be reduced due to the necessary distance regulation. Of course, the best possible care is taken to ensure that families with several children in different groups can eat at the same time.

Free cancellation until 48 h
If, despite all the precautionary measures, you should get a bad feeling at short notice or perhaps not feel 100% fit, the ski schools offer a free cancellation option for all ski courses booked online up to 48 hours before the start of the course without giving reasons.

Current information on the websites of the ski schools
Ski School Serfaus
Ski School Fiss Ladis

Since 8 February 2021 our sports shops are open again. Please inform yourself in advance about the valid opening times and whether a pre-registration by telephone is necessary.

Also our sports shops and equipment rent stores have already worked out measures & regulations for the winter season. Alongside general hygiene measures, following measures have been agreed upon:

  • Wearing a FFP2-mask or mouth-and-nose-mask for children is compulsory for all employees and guests in the stores and ski depots.
  • There are 20 m² of sales area available per customer. Therefore the number of customers who are allowed to enter the shop is limited differently depending on the size of the shop.
  • All employees will be tested for COVID-19 before the season’s start and must show a recent negative test result
  • Regular disinfection measures are carried out in both shops and ski depots
  • Booking and reservation of rent equipment: people are asked to book and reserve their rent equipment online (online check-in) before their arrival. This helps to guarantee short waiting times during peak hours

Please find all sport shops with their online reservation tool listed below:

Serfaus
Bacher Sportcenter
Intersport Kirschner
Patscheider Sport
Schuh & Sport Hammerle

Fiss
Fiss Sport's GmbH (Waldbahn)
Intersport Pregenzer
Sport Krismer
Sport Schmid

Ladis
Sport Loisl
Sport Senn

More opening hours here.

Mountain restaurants must remain closed until further notice. A reopening date is not available yet. That is why a take away service was set up at the Hexenalm next to Schönjochbahn bottom station in Fiss and at the umbrella bar at the bottom station of the Waldbahn. Opening times: daily from 9.30am to 4pm.

At the umbrella bars of the cable cars there is no "après-ski-atmosphere" at all. The umbrella bars are running in the style of a coffee house, with service. Of course, the table distances are also carefully observed here.Subdued background music will be played. The opening times will also be based on the operating times of the cable cars.

You can also enjoy a safe trip on all ski busses who are transporting guests from the Tiroler Oberland (e.g. Prutz, Ried, Tösens) up to Serfaus-Fiss-Ladis. The current measures include:

In addition to the conventional mouth and nose protection masks, multifunctional towels, ski masks, bandanas, buffs, tube scarfs, etc. can also be used as mouth and nose protection. FFP2 masks are mandatory in closed vehicles (gondolas, chairlifts with hoods - even if they are open, Serfaus underground) as well as in the public transport and in shops, pharmacies etc. from the age of 14. It is important that the mouth and nose are completely covered to prevent droplets from spreading when speaking, coughing and sneezing. Mouth and nose protection masks are obligatory for people from the age of 6.

EVENTS AND OFF-PISTE

Due to the current situation, no events (Adventure Night, Nightflow, Magic Ladis, ...) and highlights (Erste Spur, Masner Express,...) can take place at the moment. If anything should change in this situation, we will of course inform you immediately. Selected events are implemented under the strictest security precautions, more information will be announced in good time.

To curb the spread of the coronavirus, events will not take place. We ask for your understanding that the final decision depends on factors that we cannot influence. You can find an overview of which events are taking place in our event schedule.

The following facilities will not be open in the upcoming winter season due to the increased risk of infection:
- PlayIN Serfaus
- Murmli Crèche