Cable car conditions Winter 2020/21

General Terms & Conditions (T&Cs) Serfaus-Fiss-Ladis Ski Pass

As of: May 2021

These terms and conditions regulate the legal relationship in the purchase of a Serfaus-Fiss-Ladis Ski Pass (hereinafter: “Ski Pass”) between the members of the Serfaus-Fiss-Ladis Ski Pass (hereinafter: “Member”), and the natural persons who purchase or use a Serfaus-Fiss-Ladis Ski Pass (hereinafter: “Guest”).

The contract for transport is only concluded on these terms and conditions, the fare conditions, and the legally approved terms of transport of each ski lift or facility. Contradicting conditions are not accepted. The terms and conditions and fare conditions are available online for everyone to read at https://www.serfaus-fiss-ladis.at/en/Winter-holiday/Skipass-prices/Cable-car-conditions  and are also available upon request at the main ticket desks. The conditions for transport of individual ski lifts or facilities are posted at the entrances to the ski lift or facility and are also available to view at the ticket desks.

The Members of the Serfaus-Fiss-Ladis Ski Pass operate their cable car facilities and lifts, ski slopes/trails and fun sports facilities (hereinafter: “Facilities”) on their own responsibility and legally independently.

The purchase of a Ski Pass (regardless of the ticket chosen) allows the Guest to use the Facilities operated by the Members. However, the specific contract is concluded only with the Member whose Facilities the Guest is currently using. The Member from whom the Ski Pass is purchased only acts as a representative for the other Members, so a direct contractual relationship with the acting Member is established only for their own Facilities.

Any liability towards the Guest (regardless of whether this results from a contractual or legal basis) in connection with the operation and/or use of a Facility therefore applies exclusively to the Member who operates the Facility in question. Other Members are not liable.

  • Fisser Bergbahnen Gesellschaft mbH, Seilbahnstrasse 44, 6533 Fiss
  • Seilbahn Komperdell Gesellschaft mbH, Dorfbahnstrasse 75, 6534 Serfaus
  • Waldbahn GmbH & Co OG, Fisser Strasse 50, 6533 Fiss

Ski Passes are non-transferable and must be presented to the control staff upon request. Subsequent exchanges, or an extension or postponement of the period the Ski Pass is valid, are not possible. Discounted Ski Passes shall only be issued upon presentation of the relevant documents (Guest Card, photo ID, proof of age, etc.).

Ski Passes are subject to the “Photocompare” access control system. This means that a photo of the Guest may be taken at the turnstiles of the ski lift, which can then be compared with pictures that are randomly taken when passing through turnstiles in the ski region that are equipped with the appropriate technology. The photos are encrypted and are deleted when the Ski Pass expires. This allows Members to randomly check if individual Ski Passes are illegally being transferred to others in violation of the agreement. With the purchase of a Ski Pass, the Guest consents to the processing of their data in this sense. Single-day Ski Passes can also be purchased that are technically configured in such a way that no photos are taken when passing through the turnstiles (these Ski Passes are also subject to random checks by employees of the respective Member).

Ski Passes are issued exclusively on KeyCards. When purchasing a Ski Pass, a deposit shall be paid for the KeyCard, which will be refunded upon the return of the undamaged KeyCard. KeyCards can be returned to cable car ticket desks, Ski Pass machines at valley stations, or to accommodation hosts, sports stores or restaurants (provided they choose to accept KeyCards).

Ski Passes that are valid for 6 days or more can be extended once, without interruption, for a special price.

Lost Ski Passes that are valid for 2 days or less will not be replaced. If the KeyCard is lost, the Ski Pass(es) stored on the KeyCard (data carrier) can be blocked for further use upon presentation of the Ski Pass blocking number (found on original receipt of payment). For a blocking fee of €8.00, the Guest is entitled to a replacement KeyCard. The deposit for the lost KeyCard will not be returned.

Guests have the right to be reimbursed only in the case of medically confirmed ski accidents and upon immediate return of the Ski Pass to the main cash desk. Days counted as used are the days from the issue of the Ski Pass up to and including the day of its return to the cash desk (the day of the accident is not decisive, but rather the day the Ski Pass is returned). If it is returned by 9:30am, this day will not be considered used. A further requirement is a medical confirmation from a local doctor or a hospital, whereby such confirmation may be submitted later.  

There is no entitlement to reimbursement in the event of bad weather, avalanche hazard, unplanned departure, illness, epidemic or pandemic situations, quarantine of the Guest, limited services or interruptions in services, closure of ski trails and individual Facilities, etc. There is also no entitlement to an extension of the validity of the Ski Pass under these circumstances.

Due to the COVID-19 global pandemic, it is expressly noted that official or legal restrictions, closures, entry bans, transport bans, border closings, quarantine measures (of individual persons, towns/villages, regions, etc.) can be expected at any time and in such or similar cases there is no entitlement to reimbursement of monies paid for the Ski Pass or an extension of the validity of the Ski Pass.

Access control is carried out at Facilities’ ski lift valley stations by scanning devices. We ask you to follow staff instructions and use control equipment properly. Frequent card checks are carried out in each ski area. Guests are obliged to carry their Ski Pass on them at all times. Any improper use or bypassing of access controls shall result in the immediate revocation of the Ski Pass. The right to file a criminal complaint is expressly reserved. Anyone found in controlled zones without a valid ticket must pay a fine of twice the amount of the day ticket rate. Confirmation of the paid fine shall be considered valid as a ticket on the same day the fine is paid. We would like to point out that, according to the Eisenbahnerhaftpflichtgesetz (Railway Liability Act), only Guests with a valid ticket are covered by insurance.

Do not buy cards from third parties – they could be blocked! You are also making yourself liable to prosecution.

Members reserve the right to limit the sale of Ski Passes, in particular due to poor snow conditions, measures associated with COVID-19, impending overcrowding of ski slopes, etc. Members reserve the right to change prices, even on a daily basis, in particular during special events.

Mask/face covering requirement (mouth nose protection/FFP2 mask)

Members may, by means of relevant notice at the Facility, require that the Facilities and their related buildings and waiting areas may only be entered or used with a mask/face covering (mouth nose protection/FFP2 mask). This also applies to outdoor areas and/or Facilities. Non-compliance may result in the Member’s employees prohibiting access to or use of the Facility, and/or revocation of the Ski Pass.

Restrictions due to the COVID-19 global pandemic

It is expressly noted that official, legal or voluntary measures taken by the respective Member in connection with the COVID-19 pandemic (e.g. social distancing rules, limiting of the number of people on ski lifts, regulations on the maximum number of guests, regulations at the cash desk, boarding or unloading areas, reduction of opening hours, regulations on border controls or border crossings, etc.) may result in restrictions or limitations in the operation of the Facilities (e.g. long queuing times, delays in transport, denial of access (e.g. when the maximum number of guests has been reached), etc.), premature ending of the season or closures of Facilities.

In these cases or comparable cases, there is no entitlement to reimbursement of monies paid for Ski Passes or to an extension of the validity of the Ski Pass.

Purchase and discounts

Ski Passes can be purchased at the cable car ticket office daily from 8:00am to 4:45pm.

If seasons overlap, a mixed price shall automatically be calculated.

Available from the main ticket office at the valley station from 3:00pm the day before. The Ski Pass can be used from 3:00pm.

Children born in or after 2016 ride free in accordance with transport regulations.
Children born from 2007-2015 pay the children’s rate (ID required).

Children born from 2003-2006 pay the youth rate (ID required).

Men and women born in or before 1957 receive discounted senior rate (ID required).

This offer applies to parents with children younger than three years old. The Young Family Ticket is valid when purchasing at least 3 days (no season ticket) at the adult rate. The ticket shall be put under the names of both parents, and is only available from the main ticket desk at cable car stations. Parents can alternate hitting the slopes and taking care of children. Please note: tickets can only be handed over to the other parent in the valley, as the ascent into the resort area with ski equipment requires a valid Ski Pass.

If a person’s employment status is reduced by 60% or more due to disability, a special rate (from 60%: 15% discount; from 70%: 30% discount) is granted upon presentation of official ID (also applies to necessary accompanying persons).

For “Serfaus-Fiss-Ladis” Ski Passes, holders of a valid Guest Card from Serfaus, Fiss, or Ladis receive a discount of up to 14% on normal rates. The Guest Card is available from accommodation providers and must be presented without being asked when purchasing the Ski Pass; otherwise the normal rate will be charged. A refund at a later date is not possible. No Guest Card discount can be granted on Ski-6 regional ski passes due to accounting reasons.

An official photo ID is required to redeem any type of discount.

Court of jurisdiction and applicable law

For all disputes arising from or in connection with the contractual relationship with a Member, the responsible court in the respective Member’s place of business holds exclusive responsibility. Austrian law applies, excluding the UN sales law.

Serfaus-Fiss-Ladis, 07/05/2021