Cable car conditions

General Terms & Conditions (T&Cs) Serfaus-Fiss-Ladis Ski Pass

These terms and conditions regulate the legal relationship in the purchase of a Serfaus-Fiss-Ladis Ski Pass (hereinafter: “Ski Pass”) between the members of the Serfaus-Fiss-Ladis Ski Pass (hereinafter: “Member”), and the natural persons who purchase or use a Serfaus-Fiss-Ladis Ski Pass (hereinafter: “Guest”).

The contract for transport is only concluded on these terms and conditions, the fare conditions, and the legally approved terms of transport of each ski lift or facility. Contradicting conditions are not accepted. The terms and conditions and fare conditions are available online for everyone to read at https://www.serfaus-fiss-ladis.at/en/Winter-holiday/Skipass-prices/Cable-car-conditions  and are also available upon request at the main ticket desks. The conditions for transport of individual ski lifts or facilities are posted at the entrances to the ski lift or facility and are also available to view at the ticket desks.

The Members of the Serfaus-Fiss-Ladis Ski Pass operate their cable car facilities and lifts, ski slopes/trails and fun sports facilities (hereinafter: “Facilities”) on their own responsibility and legally independently.

The purchase of a Ski Pass (regardless of the ticket chosen) allows the Guest to use the Facilities operated by the Members. However, the specific contract is concluded only with the Member whose Facilities the Guest is currently using.

The services to which the ski pass gives entitlement are therefore provided by a number of independent companies, whereby a direct contractual relationship with the acting member is only established for their own facilities, while the member merely acts as an agent for the other members of the Serfaus-Fiss-Ladis Ski Pass. Accordingly, a contractual relationship is established between the guest on the one hand and all the members of the Serfaus-Fiss-Ladis ski pass on the other.

Any liability towards the Guest (regardless of whether this results from a contractual or legal basis) in connection with the operation and/or use of a Facility therefore applies exclusively to the Member who operates the Facility in question. Other Members are not liable.

  • Fisser Bergbahnen Gesellschaft mbH, Seilbahnstrasse 44, 6533 Fiss
  • Seilbahn Komperdell Gesellschaft mbH, Dorfbahnstrasse 75, 6534 Serfaus
  • Waldbahn GmbH & Co OG, Fisser Strasse 50, 6533 Fiss

Ski Passes are non-transferable and must be presented to the control staff upon request. Subsequent exchanges, or an extension or postponement of the period the Ski Pass is valid, are not possible. Discounted Ski Passes shall only be issued upon presentation of the relevant documents (Guest Card, photo ID, proof of age, etc.).

Ski Passes are subject to the “Photocompare” access control system. This means that a photo of the Guest may be taken at the turnstiles of the ski lift, which can then be compared with pictures that are randomly taken when passing through turnstiles in the ski region that are equipped with the appropriate technology. The photos are encrypted and are deleted when the Ski Pass expires. This allows Members to randomly check if individual Ski Passes are illegally being transferred to others in violation of the agreement. With the purchase of a Ski Pass, the Guest consents to the processing of their data in this sense. Single-day Ski Passes can also be purchased that are technically configured in such a way that no photos are taken when passing through the turnstiles (these Ski Passes are also subject to random checks by employees of the respective Member).

Ski Passes are issued exclusively on KeyCards. When purchasing a Ski Pass, a deposit of €2.00 shall be paid for the KeyCard, which will be refunded upon the return of the undamaged KeyCard. KeyCards can be returned to cable car ticket desks, Ski Pass machines at valley stations, or to accommodation hosts, sports stores or restaurants (provided they choose to accept KeyCards).

Ski Passes that are valid for 6 days or more can be extended once, without interruption, for a special price.

Lost Ski Passes that are valid for 2 days or less will not be replaced. If the KeyCard is lost, the Ski Pass(es) stored on the KeyCard (data carrier) can be blocked for further use upon presentation of the Ski Pass blocking number (found on original receipt of payment). For a blocking fee of €8.00, the Guest is entitled to a replacement KeyCard. The deposit for the lost KeyCard will not be returned.

Guests have the right to be reimbursed only in the case of medically confirmed ski accidents and upon immediate return of the Ski Pass to the main cash desk. Days counted as used are the days from the issue of the Ski Pass up to and including the day of its return to the cash desk (the day of the accident is not decisive, but rather the day the Ski Pass is returned). If it is returned by 9.30am, this day will not be considered used. A further requirement is a medical confirmation from a local doctor or a hospital, whereby such confirmation may be submitted later. 

There is no entitlement to reimbursement in the event of bad weather, avalanche hazard, unplanned departure, illness, epidemic or pandemic situations, quarantine of the Guest, limited services or interruptions in services, closure of ski trails and individual Facilities, etc. There is also no entitlement to an extension of the validity of the Ski Pass under these circumstances.

Due to the COVID-19 global pandemic, it is expressly noted that official or legal restrictions, closures, entry bans, transport bans, border closings, quarantine measures (of individual persons, towns/villages, regions, etc.) can be expected at any time and in such or similar cases there is no entitlement to reimbursement of monies paid for the Ski Pass or an extension of the validity of the Ski Pass.

Access control is carried out at Facilities’ ski lift bottom stations by scanning devices. We ask you to follow staff instructions and use control equipment properly. Frequent card checks are carried out. Guests are obliged to carry their Ski Pass on them at all times. Any improper use or bypassing of access controls shall result in the immediate revocation of the Ski Pass. The right to file a criminal complaint is expressly reserved. Anyone found in controlled zones without a valid Ski Pass must pay a fine of twice the amount of the day ticket rate. Confirmation of the paid fine shall be considered valid as a ticket on the same day the fine is paid. 

Ski Passes are not transferable. Purchasing tickets from third parties is prohibited. You are making yourself liable to prosecution.

Members reserve the right to limit the sale of Ski Passes, in particular due to poor snow conditions, measures associated with COVID-19, impending overcrowding of ski slopes, etc. Members reserve the right to change prices, even on a daily basis, in particular during special events.

Guests receive the SUPER. SUMMER. CARD. only from partner accommodations. The card is not provided by members. Please directly contact your landlord to know whether the chosen accommodation is a partner accommodation or not.

Members may, by means of relevant notice at the Facility, require that the Facilities and their related buildings and waiting areas may only be entered or used with a mask/face covering. This also applies to outdoor areas and/or Facilities. Non-compliance may result in the Member’s employees prohibiting access to or use of the Facility, and/or revocation of the Ski Pass.

Restrictions due to the COVID-19 global pandemic

It is expressly noted that official, legal or voluntary measures taken by the respective Member in connection with the COVID-19 pandemic (e.g. social distancing rules, limiting of the number of people on ski lifts, regulations on the maximum number of guests, regulations at the cash desk, boarding or unloading areas, reduction of opening hours, regulations on border controls or border crossings, etc.) may result in restrictions or limitations in the operation of the Facilities (e.g. long queuing times, delays in transport, denial of access (e.g. when the maximum number of guests has been reached), etc.), premature ending of the season or closures of Facilities.

In these cases or comparable cases, there is no entitlement to reimbursement of monies paid for Ski Passes or to an extension of the validity of the Ski Pass.

Purchase and discounts - summer 2022

  • Children born 2016 or later travel free on the Serfaus-Fiss-Ladis cable cars, children prices: born between 2007 and 2015 (ID required  (exception: the Regional Hiking Pass – free for children born 2013 or later).
  • Youth: born between 2003 and 2006 (ID required).
  • Seniors: born 1957 and earlier (ID required).
  • No reductions on attractions.
  • Attention: operating times of the summer tobogganing runs may vary subject to weather!
  • Fisser Flitzer and Serfauser Sauser are closed on rainy / wet days.
  • All cable cars in Serfaus-Fiss-Ladis are suitable for wheelchairs and baby carriages (doorway with a width of 60 cm: Komperdellbahn, Sunliner, Lazidbahn, Alpkopfbahn, Möseralmbahn, Sonnenbahn, doorway with a width of 84 cm: Waldbahn, Schönjochbahn I + II).
  • Fisser Flitzer: Children from the age of 7 may ride alone (children under this age may only ride with an accompanying adult).
  • Fisser Flieger: Children measuring at least 1.30m in height of from the age of 10.
  • Skyswing: Children measuring at least 1.40m.
  • Schneisenfeger Family Coaster: Children aged 8 and over with a minimum height of 1.30 m may ride alone, under 8 years only when accompanied by an adult as a free passenger. Children my ride as passenger from the age of 3.
  • Serfauser Sauser –  children from the age of 10, measuring at least 1.30m in height and 30 kg in weight. Adults max. weight 125 kg

Free for Children born 2016 or later, child rate for children born between 2007 and 2015, youth rate for youngsters born between 203 and 2006.
No extensions possible. No discounts for senior citizens.

Disabled people will get following special rate (official document necessary):
From 60% impairment 15% discount, from 70% impairment 30% discount.
Registered accompanying persons will receive the same discount as the impaired person.

No reduction on attractions and event tickets as well as in mountain restaurants belonging to cable car.

Children born 2016 or later travel free on the Serfaus-Fiss-Ladis cable cars, children prices: born between 2007 and 2015  (exception: the regional hiking pass – free for children born 2013 or later).

Youth born between 2003 and 2006 (ID required), no regional hiking pass discount available for youth.

Ladies and gentlemen born 1957 and earlier (ID required), no regional hiking pass discount available for seniors.

Holders are entitled to use any of the lifts operating in Serfaus-Fiss-Ladis during the period of validity. Non-transferable.

Cable car hiking passes can be extended for a further 1 day or 6 days following on from the date of expiry.

Discounts available for parties of 20 persons and over when tickets are purchased at the same time by the group leader. One equivalent free ticket is granted per group of 20 people.

In addition to the lift ticket you have to pay a fee for the bike transport to get up with the cable cars. The bike transport is free of charge when descending.

Purchase and discounts - winter 2022/23

Ski Passes can be purchased at the cable car ticket office daily from 8.00am to 4.45pm.

If seasons overlap, a mixed price shall automatically be calculated.

Available from the main ticket office at the valley station from 3.00pm the day before. The Ski Pass can be used from 3.00pm.

Children born in or after 2017 ride free in accordance with transport regulations.
Children born from 2008-2016 pay the children’s rate (ID required).

Children born from 2004-2007 pay the youth rate (ID required).

Men and women born in or before 1958 receive discounted senior rate (ID required).

This offer applies to parents with children younger than three years old. The Young Family Ticket is valid when purchasing at least 3 days (no season ticket) at the adult rate. The ticket shall be put under the names of both parents, and is only available from the main ticket desk at cable car stations. Parents can alternate hitting the slopes and taking care of children. Please note: tickets can only be handed over to the other parent in the valley, as the ascent into the resort area with ski equipment requires a valid Ski Pass.

If a person’s employment status is reduced by 60% or more due to disability, a special rate (from 60%: 15% discount; from 70%: 30% discount) is granted upon presentation of official ID (also applies to necessary accompanying persons).

For “Serfaus-Fiss-Ladis” Ski Passes, holders of a valid Guest Card from Serfaus, Fiss, or Ladis receive a discount of up to 14% on normal rates. The Guest Card is available from accommodation providers and must be presented without being asked when purchasing the Ski Pass; otherwise the normal rate will be charged. A refund at a later date is not possible. No Guest Card discount can be granted on Ski-6 regional ski passes due to accounting reasons.

An official photo ID is required to redeem any type of discount.

Court of jurisdiction and applicable law

For all disputes arising from or in connection with the contractual relationship with a Member, the responsible court in the respective Member’s place of business holds exclusive responsibility. Austrian law applies, excluding the UN sales law.

As of: November 2021
Subject to changes.