SKI PASS CONDITIONS

Winter 2017/18

Children

Children born in or after 2012 ride for free in accordance with the conditions of carriage. Children born between 2003 and 2011 inclusive ride at the child rate. ID required! Murmli/Berta card: Ski pass for all children born between 2012 and 2015 inclusive can be obtained free of charge at all cable car ticket offices (valid ID required). KeyCard deposit on all cards, € 2.00.

Youth

Young person born between 2002 and 1999 ride at youth rate. ID required!

Senior citizens

Ladies and gentlemen born before 1953 ride at the discounted senior citizen’s rate. Personal ID required!

Young-family-ticket

Our offer for parents with toddlers under 3. The ticket for young families is available from 3 days (no season tickets) with adult price. Tickets are marked with names. Only available at the main cashpoints at the cable car stations. So mum and dad can alternate between skiing and care for the offspring.

Physically disabled

Physically disabled people with an official disability ID are entitled to the following special rates: from 60% disability, a 15% discount applies, and from 70% disability, a 30% discount. The necessary, registered accompanying persons are entitled to the same discount as the disabled person.

No reduction on attractions and event tickets as well as in mountain restaurants belonging to cable car.

Advance ticket sales

On the previous day at the main ticket offices in the valley terminal. Tickets can be used as of 3.00 pm.

Overlapping periods

In the event of overlapping season periods our ticket sales computer automatically calculates a pro rata price.

Extensions

Ski passes valid 6 days and over can be extended once only at a special rate and provided renewal takes place immediately. Subject to presentation of a valid Guest Card.

Refunds

Refunds are available in the case of skiing accidents which have been confirmed with a local doctor’s note. The ski pass must be immediately surrendered to the main ticket office. Days of use are the days which have elapsed between the date of issue and date of surrender of the ski pass at the ticket office. If the ski pass is surrendered by 9.30 am, this day will not be counted. What counts is the date the ski pass is surrendered, not the date of the accident. A medical note from a local doctor or a hospital is absolutely necessary and can be submitted at a later time.

Poor weather, the threat of avalanches, unforeseen premature departure, sickness, service interruptions or the closing of downhill ski runs and individual lifts, etc., do not constitute valid reasons for compensation or extensions. Please check the current service and weather conditions before you buy your ski pass. At the beginning and end of the season, owing to circumstances, there may be restrictions to the pistes and facilities available.

Loss of tickets and ski passes

Lost tickets (single tickets and non-skier tickets) and ski passes valid up to 2 days will not be replaced. In the event that a KeyCard has been lost, information stored on the data carrier which is valid for 3 days and over can be blocked upon presentation of the blocking number receipt (you received this when you purchased your ski pass) at the card readers. A replacement pass will be issued for the remaining period subject to payment of a € 5.00 blocking fee. The value of the lost KeyCard will not be replaced.

General provisions

The “Serfaus-Fiss-Ladis” ski pass entitles the bearer to use all of the lifts in service within the period of validity in accordance with the price terms and conditions of carriage. Ski passes are not transferable. A ski pass may not be traded in at a later date in exchange for another, nor may the period of validity be postponed to a later date.

Inspections and fraudulent use

Admission checks are carried out in the valley terminals of the cable cars using automatic scanners. You are kindly requested to follow the instructions of the staff and use the ticket inspection machines properly. On-the-spot inspections take place in the ski area. For this reason you should always carry your ski pass on your person. Any incident of fraudulent use or bypassing of the scanners shall result in the immediate confiscation of the ski pass. We reserve the right to report the offence to the police. Anyone caught in the inspection zones without a valid ski pass shall be required to pay a fine set at twice the all-day ticket rate. A receipt showing that the fine has been paid can be used as a ski pass on the same day. Please note that under the Austrian railways liability act, only customers with a valid ski pass are covered for insurance purposes. Do not buy any ski passes from unauthorised vendors – such ski passes may be blocked! Furthermore, you are committing an offence by doing so!

Kindly note that for admission control purposes a reference photo shall be taken of the lift pass holders when they pass through a turnstile equipped with a camera for the first time. Lift personnel shall compare this photographic image with photos taken each time the user passes through a turnstile equipped with a camera.
The reference photo shall be immediately deleted immediately upon expiry of the lift pass validity; other photos shall be deleted no later than 30 minutes after the user passes through a turnstile.

“Ski-6” regional ski pass

Serfaus-Fiss-Ladis, Nauders, the Venet region, Fendels, Kaunertal Glacier: prices and information about the “Ski-6” regional ski pass are available from the ticket offices of the Serfaus-Fiss-Ladis cable cars!

KeyCard

Touch-free admission to the Serfaus-Fiss-Ladis ski resort. When you buy your ski pass we only issue KeyCards with a returnable deposit of € 2.00. Your deposit will be returned to you when you surrender your undamaged KeyCard once your ski pass is no longer valid, or you can keep your KeyCard and use it the next time you buy a ski pass in Serfaus-Fiss-Ladis.

Guest Card

For holders of a valid Guest Card from Serfaus, Fiss or Ladis we grant a discount of up to 13% off the standard price of a Serfaus-Fiss-Ladis ski pass. Available from your accommodation provider, the Guest Card must be presented, without being requested, when you buy your ski pass or you will have to pay the standard price. Later refunds are not permitted! For technical accounting reasons, there is no discount available on the “Ski-6” regional ski pass for Guest Card holders.

Opening times of the cable car ticket offices

Serfaus-Komperdell: daily from 8.00 am to 4.45 Uhr (Sat until 6.00 pm)

Station Dorfbahn car parking: Sat to Mon from 8.00 am to 12.00 pm

Cash desk Fiss-valley-station: daily from 8.00 am to 4.30 pm (Sat until 6.00 pm)

Cash desk Ladis-valley-station: daily from 8.00 am to 4.30 pm

Cash desk Fiss-Waldbahn: daily from 8.30 am to 4.30 pm (Fri-Sun until 5.00 pm)

Cash desk Ried: Mon from 8.00 am to 11.00 am, Fri to Sun 8.00 am to 11.00 am and 4.00 pm to 7.00 pm

Skis and boots storage facility in Serfaus

The Komperdellbahn valley terminal has modern ski storage facilities with expert service, ski boot drying and disinfection facilities for customers.

Skis and boots storage facility in Fiss-Ladis

The valley terminals in Fiss and Ladis feature spacious, convenient, heated and aired skis and boots storage facilities. Use these convenient facilities and enjoy a short stroll through the village on the way to the cable cars.

Hire outlets in the ski area and repairs of sports equipment

You can hire skis, snowboards, big-foot, snowblades and the latest in sports equipment right at the valley terminals in Serfaus, Fiss, Ladis and the “Take Off Snow & Fun Center” at the Komperdellbahn midway station.

Lost something?

Inquire at the lost property offices at the cable car ticket offices in Serfaus, Fiss and Ladis or try the cable car information office. NEW: www.fundamt.gv.at

One of your children gone missing?

Just ask at the piste rescue service, the cable cars and lift stations and at the cable car ticket offices – of course we’ll try to help you as much as we can.

Conditions of carriage for children

Children who are 1.10 m to 1.25 m in height may only use the chairlifts and tow lifts when accompanied by an adult (in the case of chairlifts they must sit on the adult’s lap or on the adjacent seat). Children below the age of 3 or who are under 1.10 m in height may only use the circulating cable cars and chairlifts when accompanied by an adult (in the case of the chairlifts they must sit on the adult’s lap or on the adjacent seat). Children below the age of 3 or who are under 1.10 m in height are not allowed to ride the tow lifts. Please observe the relevant conditions of carriage posted on the notice boards at the cable car and lift stations.

Please note

The ski slopes are closed each day from 5.00 pm to 8.45 am! In general, you are not permitted to ski or stay on the slopes during these times.

Risk of injury due to piste maintenance machines, winches, loose cables on the ground and hoses on the snow-making vehicles.

On Wednesdays the pistes may be used by "First Track" participants from 7.30 am.

Exceptions in Serfaus
The Mittel, Süd and Wald downhill runs are closed from 6.00 pm (except on Wednesdays: Mittel downhill and toboggan runs are closed 5.00 pm – 6.00 pm, open from 6.00 pm – 11.00 pm for Adventure Night).

Exceptions in Fiss
Möseralm downhill run for nighttime skiing and tobogganing evening.

Revolving lights on the panorama boards will be switched on in the event that there is a risk of avalanches occurring outside the labelled pistes (i.e. off-piste). You must observe any barriers, stop signs or notices that have been set up or announced!

Warning!

Do not open the harnesses on the chairlifts too early before arriving at the mountain terminal!